Change overview
As part of our ongoing efforts to provide your employees with the best possible resources to support their wellbeing, we’ve decided to move your Online GP service from Perkbox Medical, powered by Doctor Care Anywhere, to HealthHero on July 14th.
Why we’re making this change
As well as continuing to improve the service we offer your employees, our move to HealthHero means a more integrated service, and won’t require your employees to download and use a separate app.
Who are HealthHero?
They are a leading digital-first healthcare provider with 25+ years' experience of connecting smart technology and gold-standard clinical expertise.
Trusted services: 200+ UK-registered clinicians with high CQC rating
Convenient access: Talk to a GP any day, 8 am–10 pm, book at any time
Prescriptions, referrals, and fit notes: Free to issue, only pay for the medication
Delivery: UK-wide delivery service
Expert advice: Specialists in 30+ areas of expertise
What's included in online GP powered by HealthHero
Access to GPs - book an appointment at any time for video or phone appointments between 8 am and 10 pm
Private prescription - get a prescription to collect from a pharmacy or have it delivered anywhere in the UK
Open referral - If you need more care, HealthHero’s doctors can give you a private referral letter to see a specialist and keep your treatment going**
Fit notes - HealthHero can give doctors' notes (private fit notes) when appropriate
Virtual Physiotherapy - Access to virtual appointments and treatments
While there are some additional benefits that HealthHero offers, there are a few differences to be aware of:
Some prescriptions won’t be available:
Repeat prescriptions (except contraception/HRT)
NHS prescriptions
Consultation hours are available 8 am–10 pm only, but you can book anytime.
Physiotherapy appointments are available from Monday to Friday, 8 am – 8 pm, excluding bank holidays
Some tools won’t be available, including:
Request Appointment Service (asking for a referral)
Symptom Assessment Service (digital symptom-checking tool)
What does this mean for you?
Your price and contract won’t change.
Your current agreement and pricing will remain the same. You and your employees will continue to have access to an online GP service.
You can view our latest terms and conditions below:
Your employees will be able to access it through the Perkbox platform or app
Your employee won’t need to have a separate Perkbox medical app.
To access it on desktop, select ‘Online GP’ on the left-hand navigation menu, then select ‘Go to HealthHero’ on the next page.
On the Perkbox app, they simply need to select the Online GP tile on the homescreen.
What does this mean for your employees?
Employees based in the United Kingdom will need to register with HealthHero to access their new online GP.
From July 14th, your employee will have access to their new online GP powered by HealthHero. To book an appointment for the first time, they’ll need to register.
Appointments booked before 14th July with Perkbox Medical (Doctor Care Anywhere) will be honoured.
If your employee booked an appointment before July 14th, their appointment will still be honoured. Even if the appointment is scheduled for a later date, it will still be honoured as long as it was booked before July 14th.
What will happen to my employee’s data on Doctor Care Anywhere?
Their medical records will still be safely stored by Doctor Care Anywhere and can be accessed through their Perkbox Medical (Doctor Care Anywhere) account, just like before. Doctor Care Anywhere are required to retain GP medical records for a specified period of time by law. In the UK, they're required to retain GP medical records for the life of the patient plus 10 years.
To access Doctor Care Anywhere, they’ll just need to use the same login details as before.
While accounts will remain open on Perkbox Medical (Doctor Care Anywhere) for employees to check their old records, the service will switch to a pay-as-you-go account. So, for your employees to access their free Online GP benefit, they must book through HealthHero after July 14th.
Who do I contact if I have an issue with Online GP powered by HealthHero?
Email the HealthHero customer service team at help@healthhero.com
*Some limitations on overseas prescriptions.
**HealthHero can provide an open private referral letter, meaning it cannot be used to access NHS services in the UK