As part of our ongoing efforts to enhance the support and benefits we provide, we have switched Employee Assistance Programme (EAP) provider from Health Assured to Vivup on Monday 16th September 2024.

We switched from Health Assured EAP to an EAP powered by Vivup in light of the Perkbox and Vivup merger, we can now offer you valuable support and services through Vivup.

Nothing changes in your contract or your pricing: you continue with the same level of EAP package you picked as at the commencement or renewal date of your contract. Please refer to your contract for full details of your existing package and pricing.

The EAP service powered by Vivup offers a broad range of features, including support specialists 24/7, 365 days a year, to discuss any emotional, personal, financial, or work-related issues in confidence. This ensures comprehensive support for you and your employees.

The key features for your employees based on your package will remain equivalent. Check out these brochures for more information:

The EAP powered by Vivup is designed to provide support on a wide range of issues, including:

In addition to the EAP helpline your employees have access to these services:

Plus, your employees also get access to Vivup Your Care, an engaging online wellbeing platform which provides access to wellbeing products and services with a focus on proactive care, such as;

To make this move as seamless as possible we are utilising the existing UK phone number from Health Assured, so there’s no change for your UK employees.

How to access via the Perkbox platform:

For UK employees, they should call 0800 756 0861, which is the same number that was previously used to access the EAP from Health Assured, and quote Perkbox and their company name. Employees will also be able to find full information and instructions to access their EAP by searching ‘EAP’ on the Perkbox platform.

For employees in the Republic of Ireland, they need to call 1800 911 700, which is different from the Health Assured number for Ireland, and quote Perkbox and their company name.

Note: if any of your employees are mid counselling session with Health Assured, they will continue as normal until the sessions per that topic have been completed with Health Assured. Don’t worry - if anyone calls to reschedule a session, they will be transferred to the correct contact at Health Assured.
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If an employee is mid counselling session with Health Assured, they will continue as normal until the sessions per that topic have been completed. If anyone calls to reschedule a session, they will be transferred over to the correct contact at Health Assured.

Vivup is committed to the safeguarding of the privacy and security of personal data in alignment with the UK GDPR and Data Protection Act 2018. We adhere to the principles of data protection, the lawful processing of data, and ensure the rights of individuals are maintained. Our Data Protection Officer oversees compliance with all aspects of these requirements and ensures through organisational measures such as monitoring, audit, access control, compliance checks, and data security training, and technical measures such as encryption, anonymisation, backup and continuity infrastructure, that a high standard of data protection is upheld.

Further, the principle of data protection by design and default is embedded into the design of Vivup’s platforms, services, and practices thereby protecting individuals’ privacy by default. All data is subject to the principals of minimisation and least privilege. We maintain ISO27001, Cyber Essentials and Cyber Essentials Plus and our commitment to these certifications underpin all aspects of our service delivery.

How are counselling sessions conducted?

Vivup EAP uses Teams and Zoom for Virtual counselling sessions. Sessions can also be completed over the phone depending on the needs of the employee.

Nothing changes in your contract or your pricing: you will continue with the same level of EAP package you picked when starting or renewing your contract. Please refer to your contract for full details on your existing package and pricing.

Vivup’s EAP service is clinically managed and led in line with NHS standards of operational and clinical delivery. Clinical excellence and delivery are at the heart of our EAP model. Counsellors adhere to the ethical guidelines of the Employee Assistance Professional Association (EAPA). As a minimum requirement, all our counsellors will:

We conform directly to the requirements of APPTS Clinical Governance and Standards which we have been successfully measured against and come under CQC standards of “Safe, Effective, Caring, Responsive and Well-Led”. 

We can provide anonymised MI reporting quarterly around your EAP usage, for in-the- moment support and/or counselling sessions. You can request these reports from the business customer support team or your customer success manager.

We can provide group or individual support following a crisis such as serious injury, road traffic accident, assault, burglary, suicide, fire, terrorism, sexual assault, or any other form of trauma. This support is designed to enhance an employee’s natural resilience and provide specialist support to minimise the impacts of trauma and promote wellbeing and recovery.  

From the 16th September, your employees will no longer have access to the Wisdom app. Although they are not exactly alike, the Vivup Your Care platform provides some similar features to the Wisdom app

Health Assured are sending push notifications from the Wisdom app to notify employees that the Wisdom app will no longer be available.

Due to data privacy, we will not have access to the list of specific employees who use Wisdom app. That’s why, we have published resources for you to share with all your employees here: