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How to: Deactivate or Reactivate a User/Admin from Perkbox
How to: Deactivate or Reactivate a User/Admin from Perkbox
Amber Ogunleye avatar
Written by Amber Ogunleye
Updated over 2 months ago

As a Perkbox admin you are able to reactivate or deactivated users with the 'People' section of your Admin hub.

Step-by-step guide for deactivating a User or Admin from Perkbox:

  1. Select the 'People' tab from the menu options on the left-hand side of your Admin Dashboard.

  2. Locate the person you are wanting to deactivate and click the 'Edit' button next to their name

  3. Click the 'Deactivate' button and this will instantly remove their Perkbox access.

Step-by-step guide for reactivating a User or Admin from Perkbox:

  1. Select the 'People' tab from the menu options on the left-hand side of your Admin Dashboard.

  2. Click the toggle button and where it says 'Filter by status or role' select 'Deactivated People'

  3. Locate the person you are wanting to reactivate by searching their email or full name and click the 'Edit' button next to their name.

  4. Click the 'Reactivate' button and this will instantly remove grant them access to Perkbox and send an email to their email address with details on how to log back into the platform.

Please note: Any users you have deactivated and then reactivated will still have their Flexi point balance available within their account.

For example, if a user had 50 Flexi points at the time of their deactivation, when reactivated they will still have that same balance available. The only exception would be if a user was deactivated for more than a year, as Flexi points have a expiry of 12-months post allocation.

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