If your employment ends with a company which provides you with a Perkbox account or they choose to end the subscription, it's likely that your account will be deactivated.

When the account is deactivated, you unfortunately won't be able to log into the account to make use of any credit you've accumulated within your Perkbox wallet or any of your points you may have left. We always advise users to download any existing vouchers and use up any credit or points before deactivation.

​Q. I've left my company and therefore, lost access to Perkbox - how can I access my wallet funds and/or points?

A. As your account is manged by your previous employer, we aren't able to reactivate the account. We also aren't able to retrieve any unspent funds. In this instance, we recommend you contact your previous employer to see if the are able to temporarily reactivate the account to allow you to spend any unspent funds. Any Flexi or Reward points will be lost upon deactivation of your account.

Q. I'm an administrator and we are closing our Perkbox account, what should we do regarding our employee's wallet funds?

A. We recommend reaching out to your employees, alerting them of the effective cancellation date. Make sure to mention that any remaining funds and points will be need to be used prior to that date, as well as downloading any vouchers or codes that they may still need.