When we talk about the people who use Perkbox, we usually refer to them in one of three groups; admins, managers, and users. Please see below for a breakdown of these people types:
Admins
Admins have the highest level of access to Perkbox. Here is an overview of some of the things Perkbox admins can do:
View and create reports on how much Perkbox is being utilised by everyone in the organisation
See which Perks are being used the most by their employees
Understand the usage of the Celebration hub / Recognitions
Purchase Reward points and distribute these to Admin, Managers and Users
Add and remove employees form the Perkbox platform
Manage account renewal from the Billing section of the Admin Dashboard
Managers
Admins also have the ability to create Managers and give them special abilities, including:
Create a Poll within the Celebration hub
Attach Reward points to polls and recognitions
Manage a specific team/teams within Perkbox - Including adding and removing users from that team
Users
Users are your employees who have access to the Perkbox platform and all it has to offer. Here's some of the things they can do:
Perks hub: redeem all of the Perks within this hub, giving them access to discounts, vouchers and freebies
Celebration hub: vote in polls, recognise their peers, comment on others' recognitions, and much more
Wellness hub: access all of the wellbeing content within this hub
Culture hub: see all of the updates and information shared on this hub
If any of your users need any support with their Perkbox account, they can reach out user-facing Customer Happiness Team via our live chat service. They would just need to press the blue speech bubble in the lower right-hand corner of Perkbox. Alternatively, they can email: help-me@perkbox.com.
If you need a list of all of your users and their access level you can download this by clicking 'Download People List' at the top of the 'People' section of your Admin dashboard.
For further information on adding Admins, Managers & Users to Perkbox click here.