Q. Where is my order? How long will my order take to be delivered?
A. Orders can take up to 5 weeks to ship out from the date of order. Once shipped, delivery times are dependent on the shipping partner. Please check your order details under order history in the Perks hub.
Q. Can I make changes to my order?
A. Once placed, changes cannot be made to your order. This includes any changes to the product or the delivery address or delivery details.
Q. How do I track my order? Where’s my tracking information?
A. Once placed, your order can take up to 5 weeks to ship and the tracking details for your order will be shared with you via email once available. If it has been more than 5 weeks since your order has been placed and your order has still not shipped or if you still haven’t received tracking details, please get in touch with us by clicking the blue chat icon in the bottom right-hand corner.
Q. Can I cancel my order?
A. Once placed, you will not be able to cancel your order.
Q. I would like to return my order. How?
A. We will accept returns of your order subject to the terms outlined in our Shipping and Return Policy. If your order qualifies for a return, you may get in touch with our team by clicking the blue chat icon in the bottom right hand corner. Please note that the product will need to be in a sealed state and in its original packaging to qualify for a return. Once the return is received by our partner at their warehouse, your reward points will be refunded back to your wallet after 7 working days. Please note that you will need access to a printer in order to be able to return a product and you will need to pay the return shipping charges.
Q. My order was delivered damaged. What are my options now?
A. Orders delivered damaged will be eligible for a return and in such cases, your reward points will be credited back to your account as part of the returns process. We recommend that you take pictures of the damaged products and get in touch with our team by clicking the blue chat icon in the bottom right hand corner. Once the return is received by our partner, if it is determined that the product is not damaged, you may not be eligible for a refund of your reward points as per the terms of our Shipping and Returns policy.
Q. The product was delivered in a non-working condition. What do I do now?
A. Orders delivered in a non-working condition will be eligible for a return and in such cases, your reward points will be credited back to your account as part of the returns process. We recommend that you take pictures of the damaged products and get in touch with our team by clicking the blue chat icon in the bottom right hand corner. Once the return is received by our partner, if it is determined that the product is in a working condition, you may not be eligible for a refund of your reward points as per the terms of our Shipping and Returns policy.
Q. Can I have a refund?
A. You may choose to return your product as per the terms of our Shipping and Returns policy. If your order qualifies for a return, you may get in touch with our team by clicking the blue chat icon in the bottom right-hand corner. Please note that the product will need to be in a sealed state and in its original packaging to qualify for a return. Once the return is received by our partner at their warehouse, your reward points will be refunded back to your wallet after 7 working days. Please note that you will need access to a printer in order to be able to return a product and you will need to pay the return shipping charges.
Q. I want to exchange the items delivered for a different one. How could I do that?
A. We will accept returns of your order subject to the terms outlined in our Shipping and Return Policy. If your order qualifies for a return, you may get in touch with our team by clicking the blue chat icon in the bottom right-hand corner. Please note that the product will need to be in a sealed state and in its original packaging to qualify for a return. Once the return is received by our partner at their warehouse, your reward points will be refunded back to your wallet after 7 working days. Please note that you will need access to a printer in order to be able to return a product and you will need to pay the return shipping charges.
Q. An incorrect item was shipped to me. What do I do now?
A. In case an incorrect product was delivered to you, we request that you take pictures of it and get in touch with us for further assistance by clicking the blue chat icon in the bottom right-hand corner. Please note that this may involve you needing to ship the product back to our partner and upon receipt by our partner, your reward points will be refunded back to your wallet after 7 working days. Please note that you will need access to a printer in order to be able to return a product.
Q. Why is the price on some items different from retail?
A. We always aim to get the best prices for you, however, physical gifts aren't offered directly from the retail companies but via a global partner. The prices include storage, processing and delivery fees, which may mean that the prices may be higher than the retail.