Online GP is a third-party benefit add-on that provides online medical consultations.
It's a doctor you can speak to over the phone or through a video call instead of visiting in person. They can diagnose illnesses, prescribe medication, and refer you to specialists, just like a regular GP, but without the need to travel.
Why is it great?
Easy and convenient – Talk to a doctor from anywhere, as long as you have an internet connection.
Quick – Wait times for in-person appointments can take weeks, but online GP appointments are typically available within 24 hours.
Prescriptions and referrals – Get prescriptions delivered wherever you are*
Work-life balance – No need to reorganise your day around an in-person appointment.
Who are HealthHero?
HealthHero are our third-party online GP provider that you can access via the Perkbox app. They offer virtual GP appointments either by:
Phone
Video call
Both are accessible daily from 8:00 AM to 10:00 PM UK time. Online booking is available 24/7.
What's included in Online GP powered by HealthHero
Access to GPs - Book an appointment anytime for a video or phone consultation
Private prescription - get a prescription to collect from a pharmacy or have it delivered anywhere in the UK
Open referral - If you need more care, HealthHero’s doctors can give you a private referral letter to see a specialist and keep your treatment going**
Fit notes - HealthHero can give doctors' notes (private fit notes) when appropriate
Virtual Physiotherapy service - Available from 8 am to 8 pm, Monday to Friday (hours differ slightly from online GP appointments).
How do I find online GP on Perkbox?
You can access it by selecting the ‘Online GP’ tile on the home screen. Then select ‘Go to HealthHero’. This will take you to a Perkbox HealthHero portal.
You'll also be able to access Online GP via the Perkbox app.
Who do I contact if I have an issue with Online GP powered by HealthHero?
Email the HealthHero customer service team at help@healthhero.com
Have any questions? Please read our FAQ doc here
*Some limitations on overseas prescriptions.
**HealthHero can provide an open private referral letter, meaning it cannot be used to access NHS services in the UK.