How is cashback calculated?
Cashback is calculated based on the item(s) price only, excluding VAT, delivery charges, and any additional fees.
Some cashback perks may be calculated differently; any exceptions will be clearly outlined in the terms and conditions specific to that perk.
Does cashback expire?
No, your cashback won’t expire.
How can I use my cashback?
You can use it on or towards any gift card available on Perkbox.
How long does it take to receive my cashback?
This will depend on the retailer, so be sure to read all the conditions under ‘Important info’ on each cashback deal to know how long it will take to land in your wallet.
How will I know when my cashback lands in my wallet on Perkbox?
We’ll send you an email when your cashback is approved.
Can I spend my cashback on any gift card on Perkbox?
Yes, you can.
Will I be notified if my cashback is rejected?
Yes. If your cashback is unsuccessful, you’ll be notified. You’ll be notified whenever your cashback status changes.
Can I combine my cashback with Reward points to complete a purchase?
No, you cannot, but you can combine it with some discounts on the platform.
Can I combine my cashback and Flexi points to complete a purchase?
No, you cannot, but you can combine it with some discounts on the platform.
What happens if I cancel something I bought that gave me cashback?
If you cancel or return what you bought, you won’t get the cashback. Shops will normally wait until the cancellation period before they approve the cashback, so if an item is returned, the cashback will not be approved.
How do I find cashback perks on Perkbox?
You can find the Cashback perk by looking for the yellow “Cashback” icon.
When I use my cashback towards a gift card and don’t have enough cashback in my wallet to complete the purchase, can I use another payment method?
Yes, you can top up the purchase with your credit card.
What does each cashback status mean?
Pending: We’ve tracked your cashback order, and it is pending approval from the retailer.
Approved: Your cashback has been approved by the retailer and is ready to be used.
Rejected: We couldn’t verify your cashback, or you haven’t followed the full terms of the deal.
Spent: You’ve spent your cashback on a gift card.
Do I need to use the Perkbox link to get cashback?
Yes. You'll need to click through the link provided on the Cashback perk. If you go directly to the retailer’s site or use their app, the purchase won’t be tracked, and cashback won’t be awarded.
Can I use ad blockers or pop-up blockers when shopping through cashback?
No. These can interfere with Cashback tracking, so they should be disabled before you click through and make your purchase.
Can I use discount codes with cashback offers?
Yes, but only if the discount code is provided through Perkbox. Using discount codes from other sources—like voucher sites—may invalidate your cashback.
Can I earn cashback on gift card purchases?
No. Cashback is not available on gift card purchases. However, you can use a gift card to pay for a Cashback-eligible offer.
Can I earn cashback when spending cashback?
No, not directly. You can’t earn cashback on gift card purchases. But if you use a gift card (which you bought with cashback) to purchase a Cashback offer, you can earn cashback on that transaction.
Is cashback available outside the UK?
No. Cashback is currently only available in the UK. Plans to expand to other countries are in progress.
What types of purchases qualify for cashback?
You can earn cashback on a wide range of categories like fashion, travel, tech, insurance, and utilities. Some offers may be restricted to new customers—check the offer terms for details.
Why was my cashback rejected?
Cashback can be rejected if:
You didn’t use the Perkbox link
You used a third-party discount code
You returned or cancelled the purchase
The retailer deemed the transaction ineligible
Each retailer has its own rules. We’ll let you know when cashback is rejected.
What happens if I book travel or a service in advance?
Cashback will only be approved after the service is completed—for example, after you’ve stayed at a hotel or used a car rental. It will remain pending until then.