Overview
Cashback allows you to earn back a percentage of your purchase into your Perkbox wallet. You can then use this balance toward buying a gift card on Perkbox.
It’s a great way for your employees to earn cashback passively, which they can then spend on gift cards to help during pricier times of the year, like the festive period, summertime, or back-to-school season.
How it works
Go to the Perks section.
Look for perks with a yellow cashback icon. These are eligible for cashback.
Select the perk you want to use. Make sure to read all instructions carefully, as some perks earning cashback, may have specific requirements or conditions.
Once you've reviewed the instructions, click Get this perk.
Review the on-screen for guidance steps to check your cashback is successfully tracked. This means there are no blockers for example certain browser settings or ad blockers that could prevent Perkbox from processing your cashback.
How to make sure your Cashback is tracked
To ensure you receive cashback, please follow these steps:
Always use the link provided on Perkbox to complete your purchase.
Cashback links are valid for 14 days; ensure you complete your purchase within this timeframe.
Do not use the retailer’s mobile app.
Make sure any ad blockers are turned off.
Ensure that cookies are accepted for both Perkbox and the retailer’s website.
Cashback will not be earned if you cancel your order or request a refund.
Using discount codes during the purchase may invalidate cashback eligibility.
After selecting open link, you’ll be redirected to the retailer’s site to complete your purchase.
When will you receive your cashback?
This will vary depending on the brand providing the cashback, so be sure to read the instructions on each perk that earn cashback to see what that brand's timeline is. For example, cashback processing times can vary significantly: Boots may take up to 30 days, Just Eat up to 50 days, and Travelodge and Hilton up to 158 days. Always check the “Important info” section of the cashback offer for specific timeframes.
Once it’s available, you can use it to purchase gift cards through Perkbox. Cashback statuses include:
Pending: The retailer is reviewing your cashback.
Approved: Cashback is added to your wallet and ready to spend.
Rejected: The cashback couldn’t be verified.
Spent: Cashback has already been used.
How to check your cashback balance
To see how much cashback you've earned:
Click the wallet icon in the top navigation menu.
Go to my wallet.
In your wallet, you’ll see:
Your available cashback balance
Any pending cashback
You can also click on the cashback tile to view your order history and see which purchases earned cashback.
How to spend your cashback
You can spend your available cashback on any gift card available on Perkbox. When you're checking out:
Choose your gift card.
At checkout, tick the box labelled "Use my cashback balance."
Your cashback will be applied to your purchase, alongside any existing Perkbox discount.
If your cashback balance doesn’t cover the full amount, you can pay the difference with a credit card.
Why hasn’t my cashback appeared in my Perkbox wallet?
If your cashback hasn’t appeared in your Perkbox wallet after making a purchase, there are several factors to consider. Below, we outline the typical processing times, common reasons for delays, and steps to resolve missing cashback issues.
Common Reasons for Missing Cashback
Tracking Issues:
Ad blockers were enabled during the purchase.
Cookies were not accepted for Perkbox or the retailer’s website.
The cashback link used had expired (links are valid for 14 days).
Ineligible Purchases:
Orders were cancelled, returned, or not collected.
Discount codes were used during the purchase, which invalidates cashback eligibility.
Retailer-Specific Exclusions:
Certain items or brands may be excluded from cashback eligibility (e.g., Fitbit, Chanel, Dyson).
Troubleshooting Steps for Missing Cashback
If your cashback hasn’t appeared within the expected timeframe, follow these steps:
Verify Purchase Conditions:
Ensure the purchase was made via the Perkbox cashback link.
Confirm that no ad blockers were enabled and cookies were accepted.
Check that the order wasn’t cancelled, returned, or modified.
Check Cashback Status:
Log in to your Perkbox account and click the wallet icon to view pending or approved cashback.
Initiate an Investigation:
If the cashback is still missing after the expected timeframe, gather the following information:
Brand of the cashback perk
Date of purchase
Order number/reference
Order value
Confirm that the purchase was made via the Perkbox link and no discount codes were used. Contact Perkbox support with this information to initiate an investigation.