Not seeing your password reset or domain reminder email? Here are a few quick checks to help you find it and get signed in again.
Check your spam or junk folder
Sometimes our notification emails can land in your spam or junk folder, so please double-check these to see if they’ve ended up there. Look for emails from no-reply@notify.perkbox.com. You can also search your inbox by that address.
Ask your Perkbox admin to help with allowlisting
Some organisations only allow emails from approved senders through. If emails are being blocked, please speak to your Perkbox admin – they can address the issue with your IT team and request that Perkbox emails are allowlisted. They may find our email domain and IP allowlisting guide helpful.
Make sure you’re using the email linked to your account
Your organisation might require a work email for Perkbox. If so, you won’t be able to use a personal address. If you’re unsure which email is on your account, try the steps below.
Note: If the email address you enter to reset your password or request your company domain isn’t linked to a Perkbox account, you won’t receive an email.
Confirm which email is on your account – quick self-check
Request a password reset using any email addresses you might have used.
Check inbox, spam and junk for the reset email.
The address that receives the email is the one linked to your account.
If no email arrives after trying all possible addresses:
Double-check for typos and try again.
Retry from another browser or device.
If it still doesn’t come through, speak with your Perkbox admin or contact our Customer Happiness team via the chat button or at help-me@perkbox.com.
Note: For security reasons, we can’t confirm which email is linked to your account. Your internal Perkbox administrator – usually someone in HR or IT – can help verify or update it if needed.