Perkbox

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Your account

Get support from our customer service team – message us via the Perkbox web chat.

Contact Us

Need help? Here’s how to contact the Perkbox team if you have a question or need support.

Get in touch

Customise your profile – add a photo, date of birth, pronouns and more.

How to: edit your account details

Choose which notifications you'd like to receive and enable push notifications on your device.

How to: enable push notifications

Manage Perkbox contact preferences – choose the email alerts you want or opt out of sensitive topics.

How to: update contact preferences

How to reset your Perkbox password – signed in, signed out, or via SSO.

How to: update your password

Add or change your profile picture – upload a photo or pick an avatar.

How to: upload a profile picture

Personalise your account and update your details in just a few clicks.

Account preferences

Forgot your Perkbox password – reset it from the login page with your company domain, or use SSO.

Forgot password

Getting started with Perkbox – sign up via a welcome email or invitation link.

Setting up your Perkbox account

Sign in with a one-time code to your email or phone – or use your password or SSO.

Logging in to Perkbox with a one-time code

Logging in with your company domain – what it is, how to find it, and what to do if the reminder email doesn’t arrive.

Logging in to Perkbox with your company domain

Sign in to Perkbox with SSO – what it is, how to log in, and how to reset your password.

Logging in with single sign-on (SSO)

How to get a Perkbox account – check if you already have one and who to contact if not.

My employer has Perkbox – how do I get an account?

Install the Perkbox app on iOS and Android – enter your company domain, sign in and troubleshoot updates.

Accessing the Perkbox app

Troubleshoot missing Perkbox emails – spam checks, allowlisting and confirming the right email address.

Where is my password reset/domain email?

Help with logging in, resetting your password, and accessing Perkbox through single sign-on (SSO).

Signing in

To make sure you never miss email communications, we have listed our marketing domains and IP addresses to be whitelisted.

Email Domain & IP Whitelisting

Commonly asked questions on managing account settings

Updating contact preferences

Find out how to use your wallet balance to redeem perks

How do I spend the cash in my wallet?

Account deactivated – what happens to wallet funds, Flexi and Reward points, and what to do before access ends.

What happens to my points if my account is deactivated?

Wallet

Find answers and get help from Intercom Support and Community Experts

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